Any member of the GEF-NGO Network that has a complaint about any aspect of the working of the GEF-NGO Network should send that complaint in writing (stating clearly that it is a formal complaint) in the first instance to the respective Regional Focal Point with a copy to the Central Focal Point (CFP). The complaint must be responded to by the RFP within six weeks. Any member who has not received a satisfactory response after six weeks may raise the issue in writing to the Central Focal Point with a copy to the respective RFP/IPFP.
Complaints received by the CFP will if appropriate be addressed directly by the CFP and/or RFP/IPFP. Any serious complaint may be referred by the CFP to the Governance, Membership and Elections Sub-Committee for review and action.
Any complaint received by the CFP will be acknowledged in writing within three (3) weeks of receipt by the CFP with information as to who will be addressing the issue raised. The complaint will be addressed in writing within a maximum of three (3) months.
Any complainant who feels that the CFP has not adequately responded to its complaint may appeal directly to the Coordination Committee by sending a written complaint to the Chair of the Governance Sub-Committee (detailing the previous complaints made and responses received) with a copy to the Central Focal Point. This matter will be placed on the agenda of the next Coordination Committee meeting provided that the complaint is received one month prior to the meeting. Decisions of the Coordination Committee will be final.
At the regular meetings of the Coordination Committee, the CFP and RFPs/IPFP will report on all complaints received (if any) and the actions taken to address them.
If required, the Network may in future consider the appointment of an independent arbitrator to facilitate settlement of disputes which cannot be settled internally.
The Network will inform the GEF Secretariat and Agencies of this procedure. It proposes that if any GEF-related agency receive a communication from any member of the Network expressing a desire to complain about the network functioning – that they forward the matter to the Central Focal Point or write to that person/organization with a copy to the Network CFP and respective RFP/IPFP informing the member of the Network on the above procedure.